Once upon a time…
…a man working for a large, well-known pest control company (rhymes with “dorkin”) dreamed of owning his very own company that would offer something his employer – and most other national companies – didn’t; Quality and personal service.
That man was John Williams (see photo) and in 1979, he decided to take a chance and go out on his own to start a pest control company that could provide quality service with a personal touch. John wanted a company name that would describe his desire to provide a quick response to his customer’s pest problems, so he named it “SOS Pest Control”.
With an old 1963 Ford pickup truck (see photo), a new pest control rig and hand-written route cards, he was officially a one-man operation in Campbell, CA. He purchased one of the very first mobile cellular phones on the market and ran his new business from his old truck, answering phones, spraying yards and writing estimates for customers.
John was accounts payable, accounts receivable, office manager and service technician – all-in-one. Business began to boom quicker than John could have dreamed and he quickly realized that he couldn’t do it solo much longer.
John’s wife Carol (see photo) was driving a school bus for kids with special needs when John asked for her help with the business. After some careful consideration and a bit of nervousness, Carol joined her husband and SOS Pest Control doubled it’s staff.
Computerizing The Business
John first used a card file system for routing his customers, and then he went to flip route books. When Carol came aboard full-time, he went to Kyung Yi of A&K Computers. Mr Yi had developed a software system to help pest control companies manage their business. Carol needed some one-on-one training as she had no experience with computers. Mr. Yi came out to the SOS Pest Control office, stood behind Carol and walked her through each and every step, telling her what to enter. Four computer upgrades and many software updates, Carol now zips through like a pro!
Family Business Complete
John and Carol’s son Mike had been learning the pest control business from his dad since he was a boy. He rode with John and helped him pull hose at the job sites. He absorbed the pest control business from his dad. In 1991 Mike joined SOS Pest Control full-time and began handling service calls for the western part of Santa Clara County.
Through The Years
The pest control business has changed over the years and our secret has been keeping everyone educated, licensed and up on the latest trends in our industry and local area. Our business runs on the philosophy that if we treat our customers like family, they’ll continue to have us help them in their pest control needs. We get to know our customers on a personal level – your interests, pets, family members, scheduling needs, etc.
So far, that’s worked very well – for them and for us. SOS Pest Control has survived in this competitive business due to the loyalty of our customers who have grown to trust us and appreciate our attention to detail and our uncompromised service.
We would like to thank everyone for your patronage over the years. We will continue to be there for you and protect your property, family, friends and pets against pests.